PRIVACY POLICY

Last updated: September 14, 2026

At Tommy & Kai, protecting your privacy is part of the trust we aim to build with every customer.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit tommynkai.com, place an order, contact us or otherwise interact with our services.

Our online store is powered by Shopify.

1. Who We Are

Tommy & Kai is operated by EGS SRL, a company established in Belgium.

For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), EGS SRL is the data controller for personal information processed in connection with Tommy & Kai, except where another party acts as an independent data controller.

Legal entity: EGS SRL
Registered address: Scheestraat 145, 1703 Schepdaal, Belgium
Enterprise / VAT No.: BE 0467.166.945
Email: care@tommynkai.com
Telephone: +32 477 33 06 50

2. Information We Collect

Depending on how you interact with Tommy & Kai, we may collect:

• your name and contact details;

• billing and shipping information;

• order, transaction, return and exchange information;

• payment-related information;

• account information and preferences;

• communications you send to Customer Care;

• device, browser and IP information;

• information about how you interact with our website;

• cookie and similar technology information, subject to applicable consent requirements.

We only collect information that is reasonably necessary for the purposes described in this Policy.

3. How We Collect Information

We may collect personal information:

• directly from you;

• automatically when you use our website;

• through cookies and similar technologies;

• from Shopify and service providers acting on our behalf;

• from payment, fulfilment, delivery, analytics and marketing partners where legally permitted.

4. Why We Use Your Information

We may process your personal information to:

Process and fulfil your order
Including payment processing, order confirmation, delivery, returns, refunds and exchanges.

Provide Customer Care
Including answering questions about products, sizing, orders, deliveries and returns.

Operate and improve our store
Including website functionality, security, performance and customer experience.

Prevent fraud and protect our business
Including detecting suspicious transactions, misuse or other unlawful activity.

Communicate with you
Including essential communications relating to your orders or account.

Marketing and advertising
Where permitted by applicable law, we may use certain information to send promotional communications or provide relevant advertising.

You may unsubscribe from promotional emails at any time. This will not prevent us from sending essential communications concerning an existing order or account.

5. Legal Bases for Processing

Where the GDPR applies, we process personal information only where we have an appropriate legal basis.

Depending on the circumstances, this may include:

• performance of a contract, such as processing, fulfilling and delivering your order;

• compliance with a legal obligation, including accounting, tax and consumer protection requirements;

• our legitimate interests, where those interests are not overridden by your rights and freedoms, including protecting our business, preventing fraud and improving our services;

• your consent, where consent is legally required, including for certain marketing activities and non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

6. How We Share Information

We do not disclose personal information indiscriminately.

We may share information where reasonably necessary with service providers involved in operating Tommy & Kai, including:

• Shopify;

• payment providers;

• fulfilment and logistics providers;

• shipping carriers;

• IT and hosting providers;

• customer service providers;

• analytics and marketing providers, subject to applicable privacy and consent requirements.

We may also disclose information where required by law, to protect our legal rights, prevent fraud or respond to a valid request from a competent authority.

7. Shopify

Our store is powered by Shopify.

Shopify processes certain personal information necessary to provide and improve its commerce services and may process information in countries outside your country of residence.

Certain Shopify services may involve Shopify acting as an independent controller of personal information.

For further information about Shopify's processing activities and privacy practices, please consult Shopify's own privacy information.

8. International Data Transfers

Some of our service providers may process personal information outside the European Economic Area.

Where required, appropriate safeguards will be used for international transfers, including adequacy decisions, Standard Contractual Clauses or other legally recognized transfer mechanisms.

9. Cookies & Similar Technologies

Tommy & Kai uses cookies and similar technologies to operate the website, remember preferences, understand website performance and, where you consent, support analytics and advertising.

Cookies that are not strictly necessary will only be used where permitted by applicable law and, where required, after obtaining your consent.

You can manage or withdraw your cookie preferences through the cookie controls available on our website.

Further information is available in our Cookie Policy.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax and regulatory obligations.

Retention periods may therefore differ depending on the type of information and the reason it is processed.

11. Security

We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can guarantee absolute security.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

• access your personal information;

• correct inaccurate information;

• request deletion of certain information;

• restrict certain processing;

• object to certain processing;

• receive certain information in a portable format;

• withdraw consent where processing is based on consent;

• object to direct marketing.

We may need to verify your identity before processing certain requests.

Exercising your privacy rights will not result in discriminatory treatment.

13. Marketing Preferences

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Even after unsubscribing from marketing, we may continue to send communications necessary to process or manage your orders.

14. Children's Privacy

Our store is not intended for children and we do not knowingly collect personal information directly from children in circumstances prohibited by applicable law.

If you believe a child has improperly provided personal information to us, please contact us.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

Tommy & Kai is not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy information before providing personal information.

16. Complaints

If you have a concern regarding how we process your personal information, please contact us first so that we can investigate it.

You also have the right, where applicable, to lodge a complaint with the competent data protection supervisory authority.

For customers in Belgium, the competent supervisory authority is the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).

17. Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change.

The latest version will be published on this page together with its updated effective date.

18. Contact Us

For privacy questions or to exercise your rights:

Tommy & Kai — operated by EGS SRL
Scheestraat 145
1703 Schepdaal
Belgium

Enterprise / VAT No.: BE 0467.166.945
Email: care@tommynkai.com
Telephone: +32 477 33 06 50